Incident
Start:
March 18, 2025 10:41
Resolved:
March 24, 2025 13:55
Support Phone Lines Unavailable
We are currently experiencing an issue with our inbound phone lines. As a result, customers are unable to reach us via phone at this time.
Our support team is still available via tickets, and we encourage customers to use these channels for any urgent assistance.
We are actively working on resolving this issue and will provide updates as soon as service is restored.
Thank you for your patience.
Ingenuity Cloud Services Support Team
Updates
-
2025-03-18 12:18:59 Our investigations have confirmed that the phone line outage is due to an issue with our voice carrier. They are actively working on a resolution, but at this time, no estimated timeframe for restoration has been provided.
We are closely monitoring the situation and will share further updates as soon as we receive more information. In the meantime, our support team remains available via tickets for any urgent assistance.
Thank you for your patience and understanding. -
2025-03-24 13:55:05 This is now resolved