Scheduled Network Maintenance - NYC1

This is a message to advise the following maintenance has been arranged. Please read the below carefully as further action may be required by you.

When:

Start Time: Tuesday, December 9, 2025 – 13:30 UTC (06:30 MST)

End Time: Tuesday, December 9, 2025 – 16:30 UTC (09:30 MST)

What’s Happening:
We will be performing scheduled maintenance on core network devices within our New York City data centre.

Why This Matters:
This maintenance is essential to enhance the stability, security, and performance of our network infrastructure, ensuring we continue to provide a reliable service for all customers.

Impact & Expectations:

Our core network infrastructure is designed with redundancy and due to the nature of this work we do not anticipate any disruption to your services during this maintenance period. However, should you notice any unusual behaviour or suspect an issue related to this work, please contact our support team immediately.

Need Support?
We appreciate your understanding as we work to improve our services.
If you have any questions or concerns, please do not hesitate to contact our support team.

Updates

• Updates will appear here as soon as available. Please check again soon.