Network Maintenance - Tokyo

What’s Happening?
We are performing scheduled maintenance on core network equipment within our Tokyo data centre. This involves updating the firmware on these devices to the latest versions.

Why This Matters?
This work is essential to enhance the stability, security, and performance of our network infrastructure, ensuring we continue to provide a reliable service for all our customers.

Impact & Expectations
Our network infrastructure is designed with redundancy. However customers may see a brief interruption as traffic fails over from one network switch to the other during this maintenance window. Should you notice any unusual behaviour or suspect an issue related to this work, please contact our support team immediately.

The maintenance window is scheduled as follows:
Start Time: Wednesday, July 16th, 2025, 00:00 UTC
End Time: Wednesday, July 16th, 2025, 03:00 UTC

Need Support?
We appreciate your understanding as we work to improve our services. If you have any questions or concerns, please do not hesitate to contact our support team.

Updates

• Updates will appear here as soon as available. Please check again soon.